Refund policy

Return and Refund Policy

Last Updated: November 3, 2026

At Wsnmt, we want our customers to shop with confidence. This policy explains our return, refund, exchange, and cancellation procedures for women's fashion clothing and apparel purchased from https://wsnmt.com.

1. 30-Day Returns

Wsnmt accepts eligible returns within 30 days from the date of delivery.

To qualify for a standard change-of-mind return:

Clothing must be unworn, unwashed, and in its original condition.
Items must be free from stains, odors, alterations, and damage caused after delivery.
Original product tags and packaging should be included where reasonably applicable.
Proof of purchase or a valid order number is required.

Customers must contact us within 30 days of delivery to initiate a return.

This policy does not limit mandatory consumer rights or remedies available under applicable law.

2. How to Request a Return

To request a return:

Email hello@wsnmt.com within 30 days of delivery.
Include your order number, the product you wish to return, and the reason for your request.
Provide photographs if the item arrived damaged, defective, or incorrect.
Wait for return authorization and shipping instructions.
Send the approved return to the designated return address provided by our customer support team.

Please contact us before sending any products back.

Our business contact address is not necessarily our designated return warehouse.

3. Return Shipping Costs

For standard change-of-mind returns, including personal preference or incorrect size selection, customers are responsible for return shipping costs.

For products that arrive damaged, defective, incorrect, or materially different from their descriptions, Wsnmt will provide an appropriate remedy, including return shipping arrangements where required by applicable law.

No restocking fee is charged.

4. Refund Processing

Once an authorized return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

We process approved refunds within 5–10 business days after return approval.

Additional time may be required for your bank or payment provider to post the refund.

Any applicable shipping refunds or lawful deductions will be handled according to the disclosed purchase terms and applicable law.

5. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive damaged, defective, or incorrect clothing, contact hello@wsnmt.com as soon as reasonably possible.

Include your order number, a description of the issue, and photographs where appropriate.

We will review your request and provide an appropriate remedy, which may include a replacement, exchange, refund, or another remedy required by applicable law.

6. Exchanges

If you need a different size, color, or available product, please contact our customer support team.

Exchanges are subject to product availability.

If a direct exchange is unavailable, you may request an eligible return and place a new order.

We recommend reviewing product descriptions and size charts before purchasing.

7. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where the exclusion is clearly disclosed before purchase and permitted by applicable law.

Examples may include: