Refund policy
REFUND AND RETURN POLICY
30-DAY RETURNS
Wsnmt accepts eligible returns within 30 calendar days after delivery. Customers may request a return without giving a reason.
To qualify for a return, the item must be:
• Unused and unworn, except for reasonable inspection or fitting
• Unwashed and unaltered
• Free from damage caused after delivery
• Returned with its original tags
• Returned with its original packaging where reasonably possible
• In a condition suitable for resale
STARTING A RETURN
Before sending an item back, email hello@weiscene.com with:
• Your order number
• The item you want to return
• The reason for the return, if applicable
• Photographs if the product is damaged, defective, or incorrect
We will provide return instructions.
Do not send an item back without first contacting us. For EU or EEA consumers exercising a statutory right of withdrawal, a clear statement sent to hello@weiscene.com is sufficient to notify us of the withdrawal.
RETURN ADDRESS
Wsnmt Returns
2343 W Morse Ave
Chicago, IL 60645
United States
RETURN SHIPPING COSTS
For voluntary or change-of-mind returns, the customer is responsible for obtaining and paying for the return shipping label.
Wsnmt pays reasonable return shipping costs when:
• The item is defective
• The item was damaged before or during delivery
• The wrong item was supplied
• The item materially differs from its product description
We recommend using a tracked return service. Customers are responsible for change-of-mind returns until they are delivered to the return address.
RESTOCKING FEES
Wsnmt does not charge a restocking fee for eligible returns.
NON-RETURNABLE ITEMS
The following items cannot normally be returned unless they are defective, damaged, incorrect, or applicable law requires otherwise:
• Items showing signs of wear beyond reasonable inspection or fitting
• Washed, altered, or customer-damaged items
• Personalised or made-to-order products
• Gift cards
• Items clearly marked as final sale before purchase, where permitted by law
• Hygiene-sensitive products after a hygiene seal has been removed
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
Please contact us within 7 calendar days after delivery if a product arrives damaged, defective, or incorrect.
Include your order number, a description of the issue, and clear photographs of the product and packaging.
The 7-day notification request does not limit any mandatory legal guarantee or consumer rights available in your country.
EXCHANGES
We do not offer direct exchanges.
If you need a different size, color, or product, return the eligible item according to this policy and place a new order.
REFUNDS
After receiving and inspecting an eligible return, we will notify you whether the refund has been approved.
Approved refunds are returned to the original payment method within 10 calendar days after approval.
If you have not received the refund within 10 calendar days after approval, please first check with your bank or payment provider and then contact hello@weiscene.com.
ORDER CANCELLATIONS
Contact us as soon as possible if you want to cancel an order.
We will cancel and refund the order if it has not entered fulfillment. Once an order has been dispatched, it must be handled as a return.
EU AND EEA CONSUMER WITHDRAWAL RIGHTS
Consumers in the European Union or European Economic Area generally have a statutory right to withdraw from an eligible online purchase within 14 calendar days after receiving the goods, subject to applicable exceptions.
Our 30-day return period is an additional commercial benefit and does not restrict mandatory consumer rights.
To exercise the statutory right of withdrawal, contact hello@weiscene.com with a clear statement that you wish to withdraw from the purchase.
Where required by law:
• We will reimburse eligible payments within 14 calendar days after receiving the withdrawal notice.
• We may withhold reimbursement until we receive the returned goods or evidence that the goods were sent back.
• We will reimburse the cost of the least expensive standard outbound delivery option.
• Customers are responsible for the direct cost of returning change-of-mind purchases when informed of that obligation before purchase.
• Wsnmt remains responsible for legally required remedies concerning defective or non-conforming goods.
Nothing in this policy limits mandatory legal guarantees or consumer rights.
CONTACT
Email: support@wsnmt.com
Phone: +1 330-957-8541
Business and Return Address:
2343 W Morse Ave
Chicago, IL 60645
United States